Banking and Financial Services Ombudsman - BFSO, individuals and small business Ombudsman

“That the Freedom of the Press is one of the great Bulwarks of Liberty and can never be restrained but by despotic Governments.”
The Bill of Rights.

Art. 11, 28th of June, 1776.

CONSUMER PROTECTION - Civil Rights

OMBUDSMAN SERVICES - Banking and Financial Services Ombudsman - BFSO

Banking and Financial Services Ombudsman - BFSO A dispute resolution service dealing with disputes that individuals and small business have with their financial service providers.

As a general rule, BFSO can consider your dispute if:
- It is about a financial service provided by a member bank or an affiliate;
- You are an individual or a small business; and
- The amount of loss you claim is less than $280,000

There are some types of disputes that BFSO are unable to consider. These are set out in the Terms of Reference (disputes about general policies such as interest rates, fees and branch closures, ...)

Please, Use BFSO Jurisdiction Checker to work out whether your dispute is within BFSO jurisdiction.

You should contact your service provider’s customer relations department to give it the opportunity to resolve the dispute to your satisfaction.

Contact Banking and Financial Services Ombudsman - BFSO

Telephone

1300 78 08 08
Monday to Friday
between 9.00 am and 5.00 pm AEST

Fax

(03) 9613 7345

You can lodge a complaint with the BFSO online or by phone, or in writing.

For callers with a hearing disability

The BFSO can accept complaints from advocates on behalf of consumers advocates.

Banking and Financial Services Ombudsman - BFSO

web site http://www.bfso.org.au/ABIOWeb/abiowebsite.nsf

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