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CONSUMER PROTECTION - Australian Competition and Consumer Commission (ACCC)

 

Australian Competition and Consumer Commission (ACCC) is the Commonwealth Government agency responsible for administering legislation concerning fair trade practices, prices surveillance, competition and consumer protection.

 

Warranties, Guarantees & Refunds

 

As a consumer, it is really important to understand your rights.

You don't need to read the whole Trade Practices Act to learn about your rights. Australian Competition and Consumer Commission (ACCC) have a range of brochures and fact sheets that might be helpful:

 

 

Warranties, guarantees & refunds

 

 

In Australia there are over 1600 private, community and government organisations that offer consumer and business complaint-handling services, including industry associations, businesses, government agencies and independent mediation services.

On Australian Competition and Consumer Commission (ACCC) web site you can find them searching through Consumer & business directory.

The Consumer and Business Directory provides a one-stop shop of links and contacts for consumers and small business. It is a database of contact details of organisations that provide assistance or advice to consumers and small business.

 

Contact The Australian Competition and Consumer Commission (ACCC)

How to complain

 

Help the ACCC help consumers

 

If you think a business may be breaking the consumer protection and

fair trading laws in the Trade Practices Act, you should contact our

Infocentre on 1300 302 502

or by completing our online complaint form.

 

 

Australian Competition and Consumer Commission (ACCC)
www.accc.gov.au

 

 

 

 

Useful Links (alphabetical order)

Government bodies:

• Australian Communications and Media Authority (ACMA)
  www.acma.gov.au

• Consumer and Business Affairs Victoria
  www.consumer.vic.gov.au

• The Department of Broadband, Communications and the Digital Economy (DBCDE)
  www.dbcde.gov.au

• Fair Trading (ACT)
  www.fairtrading.act.gov.au/index.htm

• Fair Trading (NSW)
  www.fairtrading.nsw.gov.au

• Fair Trading (NT)
  www.nt.gov.au/justice/graphpages/cba/index.shtml

• Fair Trading (QLD)
  www.fairtrading.qld.gov.au

• Fair Trading (WA)
  www.docep.wa.gov.au

• Office of Consumer and Business Affairs
  www.ocba.sa.gov.au

• Office of Consumer Affairs and Fair Trading
  www.consumer.tas.gov.au

Telecommunications industry bodies and associations:

• Communications Alliance Ltd
  www.commsalliance.com.au

• Internet Industry Association (IIA)
  www.iia.net.au

Research Organisations:

• Communications Law Centre
  www.comslaw.org.au

Consumer organisations:

• Australian Consumers' Association
  www.choice.com.au

• Australian Telecommunications Users Group (ATUG)
  www.atug.com.au

• Consumers' Telecommunications Network (CTN)
  www.ctn.org.au

• NetAlert
  www.netalert.net.au

• Small Enterprise Telecommunications Centre (SETEL)
  www.setel.com.au

Other industry complaint resolution bodies:

• Australia and New Zealand Ombudsman Association (ANZOA)
  www.anzoa.com.au

• Banking and Financial Services Ombudsman (BFSO)
  www.bfso.org.au

• Australian Direct Marketing Association (ADMA)
  www.adma.com.au

• Energy Industry Ombudsman (SA)
  www.eiosa.com.au

• Energy Ombudsman (QLD)
  www.eok.com.au

• Energy Ombudsman (TAS)
  www.teo.org.au

• Energy and Water Ombudsman NSW
  www.ewon.com.au

• Energy and Water Ombudsman (Victoria)
  www.ewov.com.au

• Financial Industry Complaints Service
  www.fics.asn.au

• Insurance Ombudsman
  www.insuranceombudsman.com.au

• Insurance Brokers Disputes Ltd
  www.ibdltd.com.au

• Telephone Information Services Standards Council
  www.tissc.com.au

 

 

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